The other day I was visiting with a prospective new customer and he brought up the trouble with his current security system service provider. He mentioned that he was currently using a national company to monitor his  home security system. The system had gone down the day before he was to leave on vacation. Arguably this is one time when the system is most necessary. When he called the toll free number for the company he spent 30 minutes going through voice prompts and waiting on hold for someone to answer. When he finally reached someone that could help him with his problem he was told that it would be a week before they could get out to service his alarm system. This was not a help to my prospective customer because in a week he would be on vacation getting ready to return. His security system would be down the entire time while his house was vacant.

Throughout my 26 years in this industry responsiveness has frequently been a topic of discussion. How quickly does your security systems provider respond when you have a system that is not functioning? Most of us, including Waypointe Integrated Systems, have 24 hour emergency service but that is not what I am talking about here. Emergency service is just that. Service that usually takes place after hours, during an emergency and usually costs the customer more than a “normal” service call would cost. I am talking about a security systems provider responding to your security alarm, security cameras, access control system, intercom system, or fire alarm system being down. Can they send a technician out the next day? Do they have access to the parts and pieces necessary to fix your system or will that cause further delays? What about the cost of the service call?

Your home or business and the people inside of it are important to you. You need your electronic security systems to work and if those systems are down you need a responsive service provider to get them working again. Never worry about your unprotected home or business. Contact us today to schedule a free no obligation security evaluation.